Office Specialist I (Spanish Bilingual)

ORGANIZATION: Hennepin County

CATEGORY: Administrative Support Services

SALARY: $26,784.16 - $34,752.64 Annually    TYPE: Full Time / 40 hours    DEADLINE: 08/03/10

PRIMARY DUTIES AND RESPONSIBILITIES:
The mission of the Hennepin County Human Services and Public Health Department is to strengthen individuals, families and communities by increasing safety and stability, promoting self-reliance and livable income and improving the health of our communities.

The Administrative Services division of HSPHD is seeking an Office Specialist I to screen and schedule WIC appointments.

This position requires customer contact with non-English speaking clients, the ability to work effectively with others and provide good customer service, and the ability to communicate specialized oral information in both English and Spanish. A Spanish language assessment will be required to evaluate language skills.

The primary duties and responsibilities of this position include:
· Answer telephones and direct calls.
· Schedule client appointments.
· Prepare and maintain client records.
· Perform basic computer operations using Microsoft Word and Excel.
· File and retrieve files.
· Use bilingual skills in answering phones; and in directing, conversing with and corresponding with WIC clients.

EXPERIENCE AND QUALIFICATION REQUIREMENTS:
The Ideal Candidate will have:
· One of the following:
o One or more years of full-time equivalent office clerical experience.
o One or more years of related post high school education.
o An approved combination of related education and experience.
· Ability to communicate effectively in Spanish and English, both verbally and in writing.
· Knowledge of and experience with Spanish-speaking cultures.
· Experience using computer systems, including Microsoft Word and Excel.
· Experience answering telephones and directing calls.
· Experience scheduling appointments.
· Experience working at a reception desk.
· Experience working with health records.
· Ability to demonstrate the employee competencies.

Invitations to interview will be based upon an assessment of education and experience. Finalists will be required to pass a verbal and written Spanish language assessment.

HOW TO APPLY:
To apply for this position please visit our website at www.hennepin.jobs
For additional assistance you may contact Human Resources at 612-348-2163 or email hr.recruiter@co.hennepin.mn.us